I'm always happy to help!

So I work full time for a big company that has about 7500 employees. I work in HR and I get a bunch of emails each day. It seems that everyday someone has an issue that "I'm always happy to help" resolve. I almost always answer an email with Hi so and so, I am happy to help! and then I find the solution to their issue and send them on their way.

I have worked for this company for a little over a year and have never really changed the way I answer emails. Actually for a minute I would get teased (from my immediate coworkers) if I failed to use my catch phrase in an email. The thing is, I type it out everytime. It's not a signature or something that automatically comes out instantly the minute I hit reply. My fingers naturally just type out those 5 words (and exclamation point) and I go on my mission to answer their inquiry. Most employees do not acknowledge that I happily found the answer to their situation. A few here and there actually thank me for my help. Others don't even bother responding after they've gotten their answer.

So today I started to think, am I really happy to help? Do I just use it to sound like I know what I am doing? Is this just something that makes me feel better. Something that I type to the employee to let them know that hey! I do care and I want to help. Happily! I didn't know the answer to this question.

Today, however I got the answer. An employee seeked out my help in an issue and of course I used my catch phrase, but did not quite have an answer to their in inquiry, so I told them that I would research the issue and get back to them. What I got in response was not what I would expect. Mostly when I tell employees that I would get back to them as soon as I have an answer, they just say thanks. done. This employee did soo much more than that. This is what they wrote:
You are always so happy to help, MrsFaz!! Thank you so much!!! I appreciate you, and I know that Employee and I so appreciate your help on this!! Thanks again!

There is my answer. I AM happy to help! That's just it. I am happy to help! How wonderful to know that I have that gift.

I.am.happy.to.help.